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Bytes AWS
Managed Services.
24/7 support.
Agile, available, on-demand IT and cloud support.
The cloud platform flexes
to fit your computing needs.
Your support package
should do the same.
Bytes AWS Managed
Services works with
customer requirements,
whatever they are,
wherever they occur.
As flexible as the cloud
Prepare for future problems today. Our customised Managed
Services packages include online consultation time to match
your business needs, not AWS infrastructure size.
Stay compliant online.
Well-Architected Reviews (WAR), and knowledge of best practices.
We keep your production workloads AWS compliant through our
Everything you want.
We review millions of AWS data points for every new client,
highlighting opportunities for increased cost-effectiveness,
and security, backup, and disaster recovery needs.
Bytes enabled us to make strategic business decisions
by providing unambiguous and comprehensible cost
options for migrating to the cloud and the cost of
consumption once in the cloud. Furthermore, being
an AWS Partner, Bytes made us familiar with the
multiple funding programmes that AWS runs, giving
us the clarity and confidence to move our existing
environment to the cloud and reduce overall TCO
of doing so.
Tim Mahoney,
Head of Technology, Riviera Travel
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Four support levels:
Choose one that works for your business.
TaaS
Pro
Technical Architect
as a Service
(TaaS)
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24/7 (365) call answering service
is available to raise requests with
next day progression.
Buy a package of hours to use,
as and when over 12 months.
Top up your hours at any time.
Use our Zendesk support system
to log and track requests.
Say no to long term contracts,
and yes to senior solution
architects on call.
Our consultancy service puts
the experts you need to succeed
within reach.
Go Pro:
Get Professional Support
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24/7 (365) call answering service
is available to raise requests with
next day progression.
Responses and reactions during
supported times
Add monitoring, backup,
and proactive security
when you need it.
Full coverage, just when
you need it.
Dev
Elite
Just for Devs:
Dedicated Development
Support
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24/7 (365) call answering service
is available to raise requests with
next day progression.
Monthly application well-being
and health check.
Review of any OS/IOS/Android
releases that may impact
your application.
DevOps pipeline management.
Regular Service
Management Reviews.
Senior architect and customer
success manager access.
Premium Service:
Elite Support
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Full 24/7, 365 days a year,
Elite managed services.
Proactive monitoring included
using AWS native services.
Backup of critical services
included with proactive alerts
when jobs fail 1
Includes Alert Logic proactive MDR (Managed Detect Response) ensuring that your critical workloads are protected by a dedicated SOC team. 2
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Bytes AWS: Managed Services. Support on Call.
Need help solving problems or improving performance? Optimise your cloud presence with expert support from
security, DevOps, network, and infrastructure specialists.
Bytes AWS Managed Services: Benefits at-a-glance
Access to a 24/7 service desk
Senior architect access
Monthly summary of hours usage
Ticket management/tracking via the service desk
Access to customer success manager
WAR worth $5000 *
SLA-backed response times on logged tickets **
Regular Service Management Reviews
Analysis reviews on security and spending optimisation ***
Constant availability of architect escalation
Monthly application wellbeing/health check
Proactive monitoring to ensure business continuity
Configured alert triggers on key metrics
DevOps pipeline management
Managed backup, DR, IDS, and IPS
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Why Bytes?
As an AWS Advanced Consulting Partner we have rich AWS transformation
experience. Tap into Bytes specialist security, DevOps, network and
infrastructure teams.
AWS Managed Services enable improved visibility, internal team capabilities,
and cloud migration savings.
Our in-house AWS team can accelerate your cloud journey, while our AWS
lifecycle support extends from migration and Well-Architected Reviews
to governance, FinOps, and development.
Want to know more about our AWS Managed Services?
AWS@bytes.co.uk
01372 418500
bytes.co.uk/cloud/amazon-web-services
*Applies to onboarding and checking services only, other conditions apply. **Excludes bank holidays. ***For customers on Bytes managed billing 1. 20 backup agents included
with scope to add more. 2. Includes 30-day POC, then 5 MDR agents included for critical workloads.
TaaS Dev Pro Elite